Privacy Notice

The Privacy Policy of the Gill Group (which consists of Gill Instruments Limited and Gill Corporate Limited, Gill Corporate is the holding company for Gill Research & Development Limited, Gill Sensors & Controls Limited and Labcal Limited) sets out how we will process the information that personally identifies any individual (‘Personal Data’) that we collect and receive from and about users of our websites or subscribers to our newsletters.

In simple terms, our privacy pledges to you are:

  • We will only collect, keep, use and share Personal Data for legitimate business reasons that we explain in this document, or if we’re legally required to do so.

  • We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed

  • We will keep all Personal Data up to date and reflect your preferences. We will also keep all data safely and securely with appropriate measures to prevent abuse.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

For our customers, clients, prospective customers and prospective clients

 

Data Collection

We collect the following Personal Data from or about you as a customer of the Gill Group:

  • Personal Data collected directly from you through business processes such as your name, phone number, postal address and email address. The legal basis for the collection and processing of this data is the provision to you of the services accessed by you.

  • Personal Data collected automatically from the use by you of the websites (Technical Data). The data transmitted from your browser such as your IP address, the date and time of the visit, the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the website and provide you with access to the pages you wish to access. As you interact with our websites, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

  • Personal Data received indirectly through our suppliers which enables us to create, store and record communications history. The legal basis for collecting and processing this personal data is our legitimate interests in knowing more about our customers.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Data Uses

We use your Personal Data:

  • For the administration of your account and to contact you about your account (for example with details on the work we produce for you or where we need to perform the contract we are about to enter into or have entered into with you).

  • To contact you with marketing messages which you have requested or agreed to receive from us (for example via an email newsletter).

  • To contact you with surveys and feedback requests.

  • Where we need to comply with a legal obligation.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Cookies

We use cookies (small text files which are transferred to your browser by the website to identify data traffic patterns, personalise contents and support security). The cookies we use are described in more detail in our cookie statement. They do not provide any information which might disclose the identity of a specific person, but they may potentially identify your computer, your browser and your internet settings. You can easily change how cookies are stored and used in your browser settings at any time by selecting the function “accept no cookies”. However, by disabling essential cookies, some website features may no longer work.

Google Analytics

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the website. Google uses this data only to provide us with information on how users use the website and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. Again, if you wish to stop this, you can stop these cookies being collected by changing the settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Data Sharing

Gill Group will never sell, rent or swap your personal data or give it to anyone else for them to use for their own purposes without making that clear to you. There are, however, various ways in which we will share your data, as set out below:

  • Sharing data within our group:

The Gill Group of companies share various operations and business processes. We may share your personal data with any member of our group in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so (for example, whilst you may order a product from us, the delivery of that product might be fulfilled by another member of our group).

  • Sharing with organisations providing services to us:

We engage various third parties to provide services to us for specific functions, and this will often mean that we need to share your personal data with them (it is in our legitimate interests to do so, since we may not have the capabilities to provide these services ourselves). In each case, we will ensure that these third parties are only allowed to use your personal data in order to provide the relevant services to us. We will always make sure that we use organisations that we trust to look after your personal data appropriately and as required by applicable laws.

Some examples of these third parties will include: distribution services, credit card processing services, order fulfilment, analytics, website management, information technology and related infrastructure provision, customer service, e-mail service providers for sending transactional and marketing emails, auditing, and other similar services.

  • Sharing data to comply with laws:

There may be scenarios where we are subject to a legal obligation to disclose or share your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime.

  • On transfer / sale of our business:

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Social Media

We will share your Personal Data with social media sites such as Facebook, Twitter and Linkedin to enable them to provide marketing messages that you have agreed to receive from them.

For our followers on Social Media

Data Collection

If you follow one of our social media channels, the Gill Group will receive Personal Data about you such as your account name, gender, general interests, location and age. The legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.

Data Uses

We use this Personal Data:

  • to provide bespoke social media content (for example by analysing your general interests).

  • to create targeted content across all our social media channels (for example by analysing responses to posts, events and videos).

  • to find out more about our digital community (for example by analysing the age ranges of our followers).

Data Sharing

The Gill Group will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.

For our website visitors

Data Collection

By using our website, we collect Personal Data about you such as: site referrals, browsing pattern, browser type, location, general interests, gender and age. The data transmitted from your browser includes your IP address, the date and time of the visit, the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating the sites, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our services.

Data Uses

We use this Personal Data:

  • to provide you with bespoke website content (for example by analysing our site visitors’ age ranges);

  • to gain insight into your behaviour and preferences (for example by analysing the website pages you visit);

  • to create bespoke marketing messages (for example by analysing the click throughs on our site);

  • to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our site); and

  • to collect site statistics.

For more information please see our Cookie Statement.

Data Sharing

The Gill Group will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate our website, provide our services to you and administer your account or otherwise as required or permitted by law.

For our data processors

We use third party processors to collect, export, process and store Personal Data on our behalf. These third parties include cloud storage providers to allow us to maintain business operations, social media platforms to enable them to provide marketing messages that you have agreed to receive from them, web feed management providers to allow us to provide relevant up to date content, customer relationship management solution providers to enable us to provide relevant support and relevant marketing messages, SEO providers and IT and related infrastructure providers to help with our business operations, such as webpage optimisation, data analysis and market research.

International Data Transfers

We use data processors located outside the UK only after taking such steps as are required to ensure that Personal Data they process on our behalf receives protection equivalent to that provided in the UK. Our processors have entered into an agreement with us containing the model clauses approved by the European Commission as providing contractual protection equivalent to that provided by the data protection regulations applicable in the EEA.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Data Security

  • We use a variety of technical and physical safeguards which exist to protect the security and integrity of your Personal Data. This helps protect it from accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.

  • Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised Gill Group employees.

  • As a matter of course, we undertake periodic reviews of our security systems to ensure that they remain fit for purpose and that your Personal Data remains safe and secure.

Duration of Storage

We will maintain records of your Personal Data for as long as you remain:

  • a registered subscriber to our mailing list;

  • have completed a purchase with the Gill Group in the last 36 months; or

  • for as long as is necessary to provide our services to you.

If you have not opened any email communication from a Gill Group brand or interacted in any other way with our brands for 36 months we will regard you as an inactive subscriber and delete your details from our records except where retention is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Rights in Relation to Personal Data

  • You can update your subscription preferences or unsubscribe from our marketing communications at any time by following the link in the footer of the last email you received from us (“Update your subscription preferences” or “Unsubscribe”) or by sending your request with detailed instructions for our Account Management team.

  • You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. Where allowed by applicable law there may be an administrative charge for supply of copies of data and we may also require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to our Privacy Notice

We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the website and where necessary, we will also contact our subscribers by email. This version was last updated on 7th May 2021. Historic versions can be obtained by contacting us.

Contacting us

The Gill Group of companies (which consists of Gill Instruments Limited and Gill Corporate Limited, Gill Corporate is the holding company for Gill Research & Development Limited, Gill Sensors & Controls Limited, Gill Motorsport Limited and Labcal Limited) is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you.

If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our Sites, our contact details are as follows:

Gill Group, Unit 600, Ampress Park, Lymington, SO41 9BR

This email address is being protected from spambots. You need JavaScript enabled to view it.

(+44) 01590 613900

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